Refund Policy

This Refund Policy applies to all bookings and services provided by Alexa Cars. We are committed to maintaining transparency and ensuring fair handling of refunds.

Please read this policy carefully to understand refund eligibility and timelines.

Refund Eligibility

Customers may be eligible for a refund under the following conditions:

• Booking cancelled within the allowed cancellation period
• Payment made but booking not confirmed
• Service not provided due to vehicle unavailability
• Duplicate payment made due to technical error
• Cancellation approved by Alexa Cars support team

Refund eligibility is subject to verification and approval by Alexa Cars.

Non-Refundable Situations

Refunds may not be applicable in the following cases:

• Cancellation after the rental start time
• No-show at pickup location
• Violation of rental terms and conditions
• Partial usage of rental period
• Incorrect booking details provided by the customer

Alexa Cars reserves the right to review refund requests based on specific situations.

Refund Processing Time

Once your refund request is approved, the refund will be processed within: 7 business days

The refund will be credited to your original payment method, such as:

• Credit card
• Debit card
• Bank account
• Original payment source

Actual credit time may vary depending on your bank or payment provider.

Refund Process

To request a refund, customers must:

• Contact Alexa Cars support team
• Provide booking reference number
• Provide payment details if required
• Submit refund request through email or support

Our support team will review and process your request promptly.

Cancellation and Refund Approval

Refund approval depends on:

• Cancellation timing
• Booking status
• Payment verification
• Rental agreement compliance

Alexa Cars ensures fair and transparent refund handling.

Commitment to Customer Satisfaction

Alexa Cars is committed to providing fair, transparent, and reliable service. We ensure that all eligible refunds are processed securely and within the promised timeline.